Complexity Simplified
Last week, there was a software update that didn't go as planned. It caused global disruptions across many industries and resulted in the delay or cancellation of 9,000 U.S. flights.
If you were affected, we hope you reached your destination safely. For future reference, here are some tips to help you secure a refund in case of delays or cancellations. According to Teresa Murray, director of the consumer watchdog office at U.S. PIRG, calling the airline's customer service line or using its app is more effective than queuing at the airport desk.
Additionally, be sure to keep all documentation and receipts. This includes the names of customer service representatives, confirmation numbers for refunds, and screenshots or photos of canceled flights.
Know your rights, know your options
by Andrew Keshner
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